FAQs
If you can't find the answer you are looking for, please phone us on 1300 748 546 or visit our contact us page.
How do I log into my CFD account?
In the same way that you would log into any Rivkin Securities (shares, OTC CFDs or DMA CFDs), please click on the down arrow next to "Members' Login" at the top right hand side of this page and enter your user name and password.
If you are using webIRESS, please use your @rivkin username and password and select "webIRESS" rather than "Web".
How do I link my CFD account to my share trading account?
This will usually be done automatically so long as the two account names are the same; however, if you can't see your CFD account(s) in your share trading platform or vice versa, please contact us.
Can I transfer funds between my share and CFD accounts?
Yes. So long as your accounts are in the same name, we can transfer from your CFD account to your share account and vice versa. Please allow up to two business days for this to occur. If urgent assistance is required, please contact us.
I used to own shares/have an account with Rivkin Discount Stockbroking or Avcol Securities, can I trade them through you?
Rivkin Discount Stockbroing (later Avcol Securities) was taken over by the broking arm of the Commonwealth Bank. Please phone us if you would like assistance locating your account.
Do I need to open an account to trade?
Yes. Filling out an application form is simple. You can do this by phoning our office on 1300 RIVKIN (1300 748 546) or clicking "Open an Account" at the top of this page.
How long does it take to open an account?
For CFD accounts, we simply need a few minutes of your time online with your driver's licence ready.
For stockbroking or options accounts, we require a signed application form and a certified copy of your identification (such as a driver's license). Once we receive this, it usually takes around 24 hours to open an account.
For company and trust accounts, we require copies of additional documentation. The required documentation can be found on the application forms.
How do I pay for trades?
For CFDs, you can simply BPay, EFT or use a credit card to fund your account - all details will be on your welcome email.
For shares and options, unless settling to a margin lending account, all Rivkin Securities accounts settle to Rivkin Securities Cash Accounts or qualifying Cash Managment Trusts. These are very simple accounts with no ongoing fees that allow our dealers to check your funds and hold those funds when an order is placed.
You can put funds into your trading account by BPay, electronic funds transfer or cheque.
Do I need a minimum balance in my trading account?
For CFDs, there are two minimum balances:
- For OTC CFD accounts, a minimum of $500 applies
- For DMA CFD accounts, a minimum of $5,000 applies
There is no minimum balance for share trading accounts.
What is the minimum I need to trade?
You must buy at least $500 worth of shares if you do not already own shares in that particular company. Once you have a parcel of shares worth $500, you may add to it or sell in any increment.
For non-share CFDs such as oil, gold or indicies, various minimums will apply, depending on the underlying contract size of the CFD. Please visit our Range Of Markets page for more information.